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Spa Policies & FAQ

The Briars Spa is committed to having the benefits of an Ontario spa resort visit extend well after guests return home. Our instructional programs include power walks, Hatha yoga classes and personal fitness consultations. Our resort spa boutique sells the same quality Phytomer products that guests enjoy during their treatments.

If you are planning a spa experience as part of your Briars stay, please phone ahead to book treatments and avoid disappointment.


Preparing for a Spa Visit

For your comfort, bring only yourself. We will wrap you in a luxurious robe and provide slippers, towels, showers and toiletries. To encourage complete relaxation for yourself and others, please leave your cellular phones and pagers behind. The Briars Spa is not responsible for lost items, so we suggest that you leave valuables at home or in a Briars safety deposit box. We do not provide child care services in the spa; mothers with young children are encouraged to find appropriate care for their loved ones during treatment time. All guests under 18 must have the health form we provide signed by their parent or guardian, and the minimum age for spa guests is 13 years.

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To Reserve Spa Treatments

Our spa programmers are available to assist with your spa wish list, daily from 9am to 6pm. To avoid disappointment, please book treatments as far in advance as possible. A major credit card is required to confirm services. We may extend hours for groups of four or more upon request and availability.

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Time of Arrival, Cancellations and No-Shows

Please arrive 15 minutes prior to your scheduled treatment time. This ensures you receive your full service. Arriving late will deprive you of precious minutes of your spa service. Full charge will apply. Cancellations with less than 24 hours notice, a fee of 50% of the treatment cost will be billed to your credit card on file; the same applies for No Shows.

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Preparing for a Treatment

Upon arrival, you fill out a case history form. This allows our spa therapists to be aware of any medical conditions that may affect your treatment. The degree to which you disrobe depends on the treatment. We respect your privacy at all times. Our therapists will drape towels or sheets discreetly over areas of the body not involved in the treatment. If you have any questions concerning your treatments, our spa programmers will be pleased to guide you in your choices.

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Therapists

Briars therapists are all registered or certified in their profession. Receipts for insurance plans are available for treatments booked with a Registered Massage Therapist (R.M.T.). The Briars Spa offers both male and female therapists subject to availability and booking times.

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Spa Cuisine

Meals may be included in your package or purchased as an add-on to any services. Visitors are welcome in Drinkwaters' Lounge, the Dining Room or on the Patio. Dress code may apply. Please call the spa for details.

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Recreation Pass

A Recreation Pass is also available for $15 with a minimum purchase of any of our One Hour Services. The recreation pass gives you access to the indoor pool, whirlpool and sauna, the Manor House outdoor pool in season, fitness facilities, the viewing area above our waterfront and walking trails. Please note that our Waterfront, Boats and all other Recreation facilities are reserved for our overnight guests.

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Gift Certificates

For those special gifts, we suggest a Briars Spa Gift Certificate. Place your order by phone, email or in person. If you receive a Gift Certificate for a package or service that you don’t want, you may use the dollar value of that Gift Certificate towards any product or service you would like. Gift Certificates cannot be redeemed for cash. Previously purchased Package Gift Certificates cannot be used as payment towards presently advertised Spa Promotions.

When booking services with a Gift Certificate, The Briars' Cancellations and No-Shows policy apply.

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Handicapped Accessibility

There is wheelchair access to the spa by elevator adjacent to the resort reception.

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Method of Payment

Guests may sign their spa services to their room. Guests who have already checked out may pay at the Spa Reception desk. Visa, MasterCard, Amex, Direct Debit or cash are accepted.

Any third party certficates such as WaySpa which may be permitted for use at The Briars Spa cannot be used in combination with any Briars Spa Package or Briars Spa Promotion and the Spa reception must be informed of their use at time of booking.  

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